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FAQs About Home Security Systems

What is a security system?

A security system is a set of components installed to detect and prevent potentially dangerous situations. They are generally made up of detection components, a control module, a keypad, and a siren. Its effectiveness is significantly improved when the system is connected to a monitoring center. This guarantees a rapid response by the appropriate authorities and thus increases security.

What is monitoring?

When a monitored security system is activated, it is connected to a monitoring centre via the phone line. If a detector goes off while the system is activated, the phone line automatically sends a signal to our monitoring centre.

Is the security system linked to a police station?

No. The security system is connected to our monitoring centre. Our staff confirms each alarm signal and determines how to respond based on the situation (check for false alarm or call the fire department, police, or emergency medical services as required ).

What is the role of Best Security Systems and the remote monitoring centre?

Best Security Systems takes care of selling, installing, maintaining, and repairing security system components and handles customer service. The monitoring centre dispatchers receive, process and follow up on the various alarm signals received.

Can I use a security system even if I have a pet?

Yes. Although pets can be a challenge for security systems, particularly if they have free access to protected area or weigh over 100 pounds, specially adapted motion detectors are available at an additional cost. Best Security Systems specialists will be happy to discuss this option with you.

Is the security system easy to use?

Yes. The installation technician will explain how the system works upon completing the installation. The system comes with a complete userís manual and instruction guide. In addition, you can always call Best Security Systems Customer Service Department any time.

When and how do How often should I check my security system?

Check your system regularly to avoid being caught off guard in an emergency situation. Test your system once a month to be sure your communications link is operational. Your security system is connected to a monitoring center. Every time your system goes off, it sends a signal to the center. To avoid unnecessary dispatch, first call the center and identify yourself with your password or PIN (personal identification number) and tell the operator how long youíll be testing your system or ask for assistance.

What do I do when I contact the monitoring center operator?

1. Give the main phone number of the protected property
2. Identify yourself using your password or PIN
3. Give your name.
4. Describe the reason for your call or the cause of the alarm.

How do I update my file and emergency call list?

Simply call the Best Security Systems Customer Service, identify yourself with your password or PIN, and indicate the changes you wish to make.

Why doesnít my phone work when my alarm goes off?

When you arm or disarm your security system, the phone line may be busy for 20 to 50 seconds (depending on the type of system). The system transmits a signal to our monitoring centre indicating its status.

Will my alarm system function in the event of a power outage?

Yes. In the event of a power outage, the backup battery will take over for a number of hours. If the battery is low, the system will alert the monitoring centre, who will then notify you of the low battery signal.

What do I do if I set off my security system and cause a false alarm?

The siren will sound. If you accidentally set off the alarm, stay calm. Enter your code on the keypad, making sure you carefully press each button to deactivate the alarm. Wait approximately one minute and then call Best Security Systems Customer Service to notify us (or, call on your cell phone if you have one). If not, an operator will initiate your dispatch procedures.

How do I avoid paying a fee for having the police respond to a false alarm?

Many municipalities now charge fees when police are dispatched to respond to false alarms. By-laws vary from one municipality to another.
  • Check with your municipality to find out about current by-laws.
  • Be sure that all system users have a good understanding of how to operate the system.
  • Avoid leaving objects in the home that could move or blow about and set off an alarm (balloon etc.).
  • Pets can be given free reign of the house as long as proper motion detectors are in place To avoid high dispatch fees
Best Security Systems offers a Guard Response Service. When an alarm is triggered, we will dispatch a uniformed guard to the premise to assess the situation and take the necessary measures.


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